Shipping Information

1. Does Iffhome ship to my country?

• Our delivery services are currently only available to locations within the continental United States. We do not ship Internationally. 
• Overseas territories are excluded. Delivery to the following states and territories is not supported: PR, AK, HI, GU, AA, AE, AP.
• Please note: we currently DO NOT dropship to PO Boxes.

2. How much does shipping cost?
    We offer full free shipping in United States. (Natural Marble tiles are not included.)

3. How long will it take for my order to arrive?
🚚General Items in US stock:

• Delivery Time: 2 - 10 business days

🚚Oversized Items in US stock:

• Delivery Time: 7 - 20 business days

🚚Other Items NOT in US stock:

• Delivery Time: 7 - 8 weeks

NOTE:
--Due to essential additional measures that need to be taken when shipping oversized items.
--Each link indicate its shipping time. For the determined, pls check the link or contact us directly.

4. How can I track my order?
Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at the following site. Please allow 1-2 business days for tracking information to be available.

Carrier	Contact Information	Offical Website URL
FedEx	Phone: 1.800.463.3339	https://www.fedex.com/en-us/home.html
UPS	Phone: 1-800-742-5877	https://www.ups.com/us/en/Home.page
CEVA Logistics	Phone:（800）999-4949	https://homedelivery.cevalogistics.com/
Roadrunner freight	Phone: (855) 776-3567	https://freight.rrts.com/Pages/Home.aspx
XPO Logistics	Phone: (844) 742-5976	https://www.xpo.com/
R+L	Phone: 800-543-5589	https://www.rlcarriers.com/
Freight Club	Phone: (844)819 2147	https://app.freightclub.com/Tracking

 

5. What if the package doesn’t arrive?

• Once your order is confirmed, we will prepare your items for shipping.
• Normally, items may take 1-5 business days for processing.
• While we work hard to ensure your order is prepared for shipping as quickly as possible, some items may have longer processing time due to oversize.
• In such circumstances, you will be notified by email of the delay.

8. Shipping Confirmation

• Every effort is made to dispatch your order as soon as possible. Once your order is shipped, you will receive a Shipping Confirmation email, letting you know your items have left our warehouse. Details about the items contained in the shipment as well as a tracking number are included in the email.
• To track your package, simply click the link provided. Please note that sometimes it takes the shipping company 1-2 business days to update the status of the shipment and your tracking link may not work immediately. If your order has multiple items or parcels, they may be split into different packages shipped on different days. You will receive a separate Shipping Confirmation for each shipment. 

9. Day of Delivery
On the day your package will be delivered, an SMS notification will be sent to you to let you know your delivery is on its way to you.

10. Will I have to pay taxes?
Each country has its own customs rules and policies. Please contact local customs for more information. If in rare cases, import duties or taxes are charged, the customer is responsible for paying them.

11. Missed Delivery
If you are not available to receive your shipment, you can contact your carrier to reschedule a delivery.

12. Pick Up by Yourself
Some products support self-collection. For specific details, please contact:  contact@mail.iffhome.com

 

Please contact us in the following ways:

• Facebook: @Iffhome
• Instagram: @Iffhome
• Email: contact@iffhome.com